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Att. Tag: order enquiry
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What is the warranty coverage for your robotic cleaners?
We offer warranty protection under Australian Consumer Law. The warranty period varies depending on the device:
12 months for smaller devices (under $1,000)
24 months for larger devices (over $1,000)
Do you have a 'trial purchase' plan for your products?
We don’t offer a trial purchase, but refer to our return policy.
Does the warranty cover parts and accessories or just the main device?
Our warranty covers the main device, but some consumable items may not be covered if they have been damaged during use. Examples of items that may not be covered include:
Mower blades, blade rotors, blade guards, top covers, wheels
Pool cleaner rollers
Window cleaner cloths & ropes
Floor cleaner brushes & filters
Lithium batteries (if not properly maintained)
What is your return policy?
You can return any device within 30 days of purchase, provided:
The device is unused, and in the same condition you received it
The device is in its original packaging
You have proof of purchase
How do I arrange a return?
To arrange a return:
Email us at info@robotzoo.com.au
We will arrange the return of the device for inspection
Do not send the device back to the original maker
Once received, we'll email you to confirm the receipt
Provide proof of purchase to complete the return process
How long does shipping take?
After receiving payment, we typically dispatch orders within two days. Delivery times vary:
3 to 6 days for metropolitan areas within Australia
Longer for country and regional areas
What shipping method do you use?
Our preferred delivery channel is Australia Post Parcel Post. We provide tracking and usually specify a signature on delivery for added security.
Do you offer international shipping?
Sorry we ship throughout Australia only.
Can I modify or cancel my order after placing it?
Please contact customer support as soon as possible if you need to change or cancel an order.
What should I do if I receive the wrong product or an incomplete order?
Contact our customer support immediately. We'll work to resolve the issue promptly, whether it's replacing missing parts or correcting an incorrect order.
What after-sales support do you offer for your products?
We offer various forms of after-sales support, including:
Customer support for troubleshooting and assistance
Where can I find replacement parts and accessories for my device?
You can purchase replacement parts and accessories through our website. Otherwise, contact customer support if you can’t find the item you are looking for.
Who do I contact if I experience issues with my product after the warranty expires?
You can still contact our order inquiry for assistance. While the product may no longer be under warranty, we can provide guidance or offer repair services.
Who can I contact for product support?
You can contact us via email at info@robotzoo.com.au for product support. We also offer online resources such as manuals and video tutorials.
Do you offer live demonstrations or tutorials?
We do offer informative video blogs on our website and YouTube channel to help you understand and use our products.
How do I handle lithium batteries in your devices?
Lithium batteries in our devices must be constantly maintained at full charge (recharged at least every 2 months) to be covered under warranty. If neglected, these components may not regain full charge, and the device will not operate as a safety feature.
