Need some help?

We thought you might have some questions. So here are some answers to the most common ones:

How do I become a ‘Friend of RobotZoo’?2017-10-30T07:48:23+00:00

Friends of RobotZoo are part of the community we support

Just let us know about you, either by getting in touch directly, or through social media, and we can be friends. Being a friend just means that you’re open to see our posts or hear special announcements. We won’t bug you (no pun), but for example if you’re a friend on facebook , you can follow our progress, and find out if we’re exhibiting at a festival or fair near you.

Its  easy. Like us on Facebook, Instagram, Twitter. Go to our community page and fill out the form. Send us an email. We’ll friend you.

Which model is right for me?2017-11-14T09:19:23+00:00

How to choose which model fits your needs

The bots come in different sizes, large and small. Which model you need depends on which job you want done. Sometimes bigger isn’t always better, as smaller models can get into smaller spaces (like under furniture). Sometimes bigger is better, as larger models have more capacity and may get the job done faster. Some people like simpler things, and some people like a lot of extra features. The model that’s right for you is the one that gets the job done the way you want it done. RobotZoo tries to offer at least two choices in each category:

One entry level choice for those people who are price sensitive. Or those who don’t know a lot abut all the different features available. This is because we want you to have the opportunity to own something equivalent to the entry level devices offered elsewhere.

Another high spec device that has all the important features a bot needs to do the job like a pro. This is because sometimes you shouldn’t send a toy bot to do a big bot’s job.

Are the bots safe?2017-10-29T10:01:25+00:00

Safety is our priority!

We select our bots for quality, reliability and safety. And the built in safety features are truly impressive! For example finger guards and lift sensors on the lawn mowers, backup batteries and safety ropes on window cleaners, and battery operated pool cleaners.

Also, all our bots comply with domestic electrical and product safety standards. Try getting that from Ebay, Amazon, or Alibaba!

Am I protected with a warranty?2017-11-13T22:37:07+00:00

Of course you get warranty protection!

RobotZoo provides a warranty protection on all our devices.We stand by our bots. On the smaller ones, it’s for one year. And for the larger, more expensive ones, it’s longer. Try getting that form Ebay, Alibaba or Amazon!

Sometimes bots can  misbehave, as if they have a mind of their own, but they should all perform. If you think your bot is misbehaving then please contact us via our support page.

Can I get help to fix an item that I didn’t source from Robot Zoo?2017-10-29T09:37:33+00:00

My bot is not a RobotZoo device!

Sorry, this is what you have to think about before you purchase your bot from Alibaba, Amazon, eBay, etc. We will fix any RobotZoo device. And we’ll do it for free when under warranty. That’s what we’re here for.

Can I pick-up my item from a RobotZoo warehouse?2017-10-29T07:17:57+00:00

What about pick-up?

RobotZoo doesn’t offer pick-up as an option. And because we only sell online, we try to keep order fulfilment at RobotZoo very organised. Pick-ups hardly ever seem to go to plan. Also, we’ve secured good deals on shipping with well organised national eCommerce fulfilment services, such as AusPost and StarTrack.

Does Robot Zoo offer discounts?2017-10-29T07:05:13+00:00

Do we offer discounts?

Not on this site. Not for new items. Our prices are very competitive anyway. Also, you’re assured to get an approved power supply, a RobotZoo warranty, access to support, ongoing replaceable parts and consumable items. Hence no discounts. You might find a reconditioned, returned, or second hand item cheaper elsewhere, maybe on our Ebay store.

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