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Frequently Asked Questions

What we get asked about our clever cleaners

Your Common Questions Here

Follow the links if you want to learn more about robotzoo, or specifically about our clever devices for maintaining your floors, windows, pools or lawns
 
See our blog posts or follow our youtube channel for informative and interesting HowTo articles and videos about the capabilities of our devices.
 
Contact robotzoo for advice about your special situation or circumstances, via email at info@robotzoo.com.au, or by phone, on 1-3000-ROBOT (1-3000-76268).

How to choose which model fits your needs

The bots come in different sizes, large and small. Which model you need depends on which job you want done. Sometimes bigger isn’t always better, as smaller models can get into smaller spaces (like under furniture). Sometimes bigger is better, as larger models have more capacity and may get the job done faster. Some people like simpler things, and some people like a lot of extra features. The model that’s right for you is the one that gets the job done the way you want it done. RobotZoo tries to offer at least two choices in each category:
  • One entry level choice for those people who are price sensitive. Or those who don’t know a lot abut all the different features available. This is because we want you to have the opportunity to own something equivalent to the entry level devices offered elsewhere.
  • Another high spec device that has all the important features a bot needs to do the job like a pro. This is because sometimes you shouldn’t send a toy bot to do a big bot’s job.

Safety is our priority!

We select our bots for quality, reliability and safety. And the built in safety features are truly impressive!For example:
  • finger guards and lift sensors on the lawn mowers;
  • backup batteries and safety ropes on window cleaners, and;
  • internal battery driven pool cleaners that don’t plug into the walll when being used.
Also, robotzoo complies fully with Australian consumer protection legislation.
We warrant that all our bots conform to domestic electrical and product safety standards.
Be careful when buying a robot on Ebay, Amazon, or Alibaba! Overseas suppliers are not obliged to provide these protections, and unfortunately many domestic suppliers ignore these standards, either wilfully, or out of negligence.

My bot is not a RobotZoo device!

This is what you have to think about before you purchase your robot from places like Alibaba, Amazon, eBay, etc. We will service any RobotZoo device. And we’ll do it for free when under warranty. That’s what we’re here for. Sometimes, we find that what seems like an issue with the device is only a question of how it is being used. You could try looking up some of our blog articles or YouTube videos to see if your situation is resolved there.

Can I get an On-Site Demonstration?

Frank, who lives in Melbourne, asks if we can come out to his place and demonstrate the window cleaners. Well we are an eCommerce business based in Sydney so that’s not really possible. There’s a shop in St. Leonards, Sydney who will happy do a demo for you, and you can purchase directly from them as well.

Will you come and clean my windows for me?

We get asked this question by people who just want us to clean their windows, and have no intention of buying a device from us. Sorry, but we don’t do that.

My device stopped before completing its run.

This can happen, especially when the devices are new or the windows are a bit sticky if they haven’t been cleaned before. The device think it has reached the end of its run. The solution is to press one of the continue buttons on the remote control. The device will eventually ‘learn’ to do the whole window. Don’t press the start button, that will just make it go back to the top of the window again, and it will probably stop at the same place again. Adding a bit of moisture to the cleaning pads will also help keep the device moving in this situation.

The device is getting stuck in one place.

Windows can have ‘patches’ that are ‘stickier’ (have more surface tension) than normal. It happens for example when smoke settles on a part of the window that is moist. The cleaners can get ‘stuck’ in these patches. the solution is to add moisture to the pads so that the surface tension friction is reduced, and the device can move along. Once the window has been cleaned, the running should be a lot smoother.

The device is leaving smudges on the window

This can happen if the window is really dirty to start with, or if the cleaning pads are dirty before they are used. The solution is to simply change the cleaning pads and send the device around again. It should be able to remove the smudges second time around. Also, don’t wait so long to clean the windows next time. After all, the device is there to be used.

Will the robots scratch the glass on the windows?

Maria, from Melbourne, was worried about the action of the cloths on the windows scratching the glass. The cleaners use microfibre pads that are gentle on the glass surface, and avoid scratching the windows. The following clip shows the Gecko cleaning a window that hadn’t been done in about 5 years: RobotZoo Challenge #18: Did someone say they’d like to see it clean a really dirty window?

Does it only wipe the window or spray & wipe?

Maria asked this one as well. The window cleaners do not contain spray or any liquids. Moisture can be added to the microfibre pads directly. Or it can sprayed on the windows if they are particularly dirty. Usually the only reason to add moisture is to assist with traction:
  • Windows that are very dirty can create too much friction, and cause the devices to struggle.
  • Windows that are very clean can cause too little friction, and cause the devices to slip.

What about pick-up?

RobotZoo doesn’t offer pick-up as an option. And because we only sell online, we try to keep order fulfilment at robotzoo very organised. Pick-ups hardly ever seem to go to plan. Also, we’ve secured good deals on shipping with well organised national eCommerce fulfilment services, such as AusPost and StarTrack.

We stand by our robots.

RobotZoo provides a warranty protection on all our devices.
On the smaller ones, it’s for one year. And for the larger, more expensive ones, it’s longer.
Try getting that from Ebay, Alibaba or Amazon!
Sometimes bots can  misbehave, as if they have a mind of their own, but they should all perform.
If you think your bot is misbehaving then please contact us via our support page.
Not on this site. Not for new items. You may occasionally see an item on sale. Our prices are very competitive anyway.
You are assured to get an approved power supply, a RobotZoo warranty, access to support, ongoing replaceable parts and consumable items.
Hence no discounts. You might find a reconditioned, returned, or second hand item cheaper elsewhere, maybe on our Ebay store.

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