robotzoo Challenge #62: The Window Cleaner WiFi App
How Useful Is the Window Cleaner WiFi App?  Our customer had a boutique in the Sydney CBD with very large and immovable display cases.The cases were
How Useful Is the Window Cleaner WiFi App?  Our customer had a boutique in the Sydney CBD with very large and immovable display cases.The cases were
Mapping the pool – Navigating the options  If you are Navigating Through The Options In Choosing A Cordless Pool Cleaner, you may have heard
What happens when the wheels fall off? When the Wheels Fall Off You Carry On Our customer told us one of the front caster wheels
A common question we get from customers is about the pool cleaner capacity for rubbish that ends up in their pool. How much junk do
Our robot lawn mowing challenges are a way of showing the capability and versatility of our clever mowers.Every so often we give the robots a
Clean my water feature: robotzoo Challenge #73 Our customer had a question. Can the Platypus II clean my water feature?Would it work? … We didn’t
robotzoo Challenge #54: Clean the pool when it’s being used What they don’t tell you about standard robotic pool cleaners that plug into the wall
Robot Pool Cleaning Challenges Every so often we like to give the robots some difficult tasks. We call these our robotzoo pool cleaning challenges. They are
robotzoo Challenge #59: Mow Under My Trampoline Can It Mow Under My Trampoline? Our customer asked “Can the Wombat Junior I please mow under my
robotzoo Challenge #51: Can It Go Out To The Front Yard? We get asked a lot whether the mower can go by itself from the
We offer warranty protection under Australian Consumer Law. The warranty period varies depending on the device:
We don’t offer a trial purchase, but refer to our return policy.
Our warranty covers the main device, but some consumable items may not be covered if they have been damaged during use. Examples of items that may not be covered include:
 You can return any device within 30 days of purchase, provided:
To arrange a return:
After receiving payment, we typically dispatch orders within two days. Delivery times vary:
Our preferred delivery channel is Australia Post Parcel Post. We provide tracking and usually specify a signature on delivery for added security.
Sorry we ship throughout Australia only.
Please contact customer support as soon as possible if you need to change or cancel an order.
Contact our customer support immediately. We'll work to resolve the issue promptly, whether it's replacing missing parts or correcting an incorrect order.
We offer various forms of after-sales support, including:
You can purchase replacement parts and accessories through our website. Otherwise, contact customer support if you can’t find the item you are looking for.
You can still contact our order inquiry for assistance. While the product may no longer be under warranty, we can provide guidance or offer repair services.
You can contact us via email at info@robotzoo.com.au for product support. We also offer online resources such as manuals and video tutorials.
We do offer informative video blogs on our website and YouTube channel to help you understand and use our products.
Lithium batteries in our devices must be constantly maintained at full charge (recharged at least every 2 months) to be covered under warranty. If neglected, these components may not regain full charge, and the device will not operate as a safety feature.