robotzoo Quality Policy
Committed To Quality Standards
The robotzoo Quality Policy Explained
The robotzoo Quality Policy sets out our commitment to the customer experience of our brand as a high quality choice.
Our approach to quality can be described as holistic. It encompasses factors such as:
Last update: 20 September 2024
- Responsibility. Our equipment is made overseas. But we are the importer and distributor, selling under our own brand.
Therefore, we are regarded as the manufacturer, for legal and compliance purposes.
The term used under law is ‘responsible supplier’.
This means that we assume responsibility for compliance with all aspects of Australian Law that are relevant to our branded products. - Compliance. As a ‘responsible supplier’ under Australian Law, we are aware of our responsibilities under Australian Law.
Especially regarding the compliance of our products with local regulations and standards.
This point is particularly relevant for the electrical products and devices that we distribute.
Our commitment to compliance means that, where necessary, electrical and electronic components are approved.
Regulatory approvals may include for the Regulatory Compliance Mark, as equipment under level 3 with ERAC . - Testing. Product testing supports and validates compliance.
Australian Standards, in particular for electrical equipment, are modelled on European Standards.
Our device manufacturers engage accredited testing laboratories to produce detailed test reports of the devices.
This includes safety testing, and for their performance against ROHS, CE and SA standards. - Safety. Product safety is affirmed by the work of testing laboratories, and the certifications awarded on the basis of this testing.
Electrical safety is of paramount importance, especially when dealing with equipment that carries high current loads.
It is also very important when handling, shipping, charging and using Lithium ion based batteries.
In addition to in-built electrical safety features, We overlay procedures for the safe handling, transport, and repair of this equipment. - Waste. robotzoo is committed to the reduction, and where possible, elimination of waste.Â
Electronic waste is a particularly sensitive issue.
Wherever possible, we utilise e-waste recycling facilities for components that cannot be made to work.
Also, where reconditioning certain components, such as batteries, poses potential risks, reconditioning is rejected in favour of recycling. - Packaging. robotzoo is committed to sustainability in packaging. we use plain cardboard packaging where possible.
We also eliminate the use of soft plastics in compliance with Australian law.
Extruded cardboard filling is used where posssible as a substitute for polystyrene - OH&S. We do not deal with any noxious or toxic chemicals.
On the contrary, battery operated devices substitute for the need to employ small petrol engines and their accompanying emissions.Â
Wherever the weight of items are greater than 20kg, signage is used to caution about lifting. - Privacy. robotzoo has a published privacy policy which is adhered to.
We do not disclose customer information to any parties who are not dealing directly with customers as part of our fulfilment processes.
Some customer information may be collected through this website, as part of financial transaction or fulfilment processes.
When customers provide us with personal information, it it is indicated that they have had opportunity to access our Privacy Policy.
And that they have read and accepted it. - Financial. All financial transactions are carried out through secure payment gateways.
robotzoo does not collect customer financial account data (including credit card or bank accounts).
Except in special circumstances where refunds are not able to be processed through the initial receiving payment gateway.
Last update: 20 September 2024
What does robotzoo do?
Our home cleaning robots help households do mundane chores and maintain the floors, windows, pools and lawns.There’s a robot for almost every chore:
- Automatic battery driven robotic lawnmowers;
- Cordless pool cleaning robots;
- Frameless glass detecting robotic window cleaners; and,
- Self-emptying robotic floor vacs.
You can confidently source them all from the one responsible local supplier with a local warranty for every device.
Want to Know More About robotzoo Privacy Policy?
If you would like us to assess the suitability of your pool or lawn for our devices, please just fill out the enquiry form. Alternatively, if you would prefer to speak to us first, please call us on 1 3000 ROBOT. (1 3000 76268)
What does robotzoo do?
Our home cleaning robots help households do mundane chores and maintain the floors, windows, pools and lawns.There’s a robot for almost every chore:
- Automatic battery driven robotic lawnmowers;
- Cordless pool cleaning robots;
- Frameless glass detecting robotic window cleaners; and,
- Self-emptying robotic floor vacs.
Want to Know More About robotzoo Privacy Policy?
If you would like us to assess the suitability of your pool or lawn for our devices, please just fill out the enquiry form. Alternatively, if you would prefer to speak to us first, please call us on 1 3000 ROBOT. (1 3000 76268)