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We offer warranty protection under Australian Consumer Law. The warranty period varies depending on the device:
We don’t offer a trial purchase, but refer to our return policy.
Our warranty covers the main device, but some consumable items may not be covered if they have been damaged during use. Examples of items that may not be covered include:
You can return any device within 30 days of purchase, provided:
To arrange a return:
After receiving payment, we typically dispatch orders within two days. Delivery times vary:
Our preferred delivery channel is Australia Post Parcel Post. We provide tracking and usually specify a signature on delivery for added security.
Sorry we ship throughout Australia only.
Please contact customer support as soon as possible if you need to change or cancel an order.
Contact our customer support immediately. We'll work to resolve the issue promptly, whether it's replacing missing parts or correcting an incorrect order.
We offer various forms of after-sales support, including:
You can purchase replacement parts and accessories through our website. Otherwise, contact customer support if you can’t find the item you are looking for.
You can still contact our order inquiry for assistance. While the product may no longer be under warranty, we can provide guidance or offer repair services.
You can contact us via email at info@robotzoo.com.au for product support. We also offer online resources such as manuals and video tutorials.
We do offer informative video blogs on our website and YouTube channel to help you understand and use our products.
Lithium batteries in our devices must be constantly maintained at full charge (recharged at least every 2 months) to be covered under warranty. If neglected, these components may not regain full charge, and the device will not operate as a safety feature.